SMASHTON – REFUND & CANCELLATION POLICY
Website: https://www.smashton.in
1. Introduction
At Smashton, we aim to provide clear and transparent paid classified advertising services.
This Refund & Cancellation Policy explains when a customer may request cancellation or a refund for a paid listing, featured advertisement, promotional package or other eligible Smashton service.
This Policy applies to payments made directly to Smashton for its services. Purchases made through an app store or another third-party platform may also be subject to that provider’s payment and refund procedures.
Nothing in this Policy removes any consumer right or remedy available under applicable law.
2. Review Before Purchase
Before paying for a package, please carefully review:
Please choose the package that best meets your needs. Contact Smashton if you need clarification before making payment.
3. When a Refund May Be Available
A refund request may be considered in the following circumstances:
A. Duplicate Payment
If the same purchase is charged more than once, the verified duplicate payment may be refunded.
B. Failed Payment
If money is debited but the purchase fails and the service is not activated, Smashton will investigate the transaction and arrange a refund or other appropriate resolution where the payment is confirmed and the service was not provided.
C. Technical or Activation Failure
If a confirmed payment has been received but the purchased service cannot be activated because of a technical issue attributable to Smashton, we will attempt to resolve the issue. If the service cannot be provided within a reasonable period, an appropriate refund or other legally required remedy may be offered.
D. Incorrect Charge
If you believe you were charged an incorrect amount or for an unintended purchase, contact us promptly with the transaction details so we can investigate.
E. Other Legally Required Refunds
Refunds or remedies will be provided wherever required by applicable law, including where a service was not supplied as agreed or a refund is otherwise legally due.
Each request will be reviewed based on the transaction, evidence, service status and applicable legal requirements.
4. When a Refund May Not Be Available
Subject to applicable law and the circumstances of the case, a refund may not be available merely because:
This section does not apply where a refund or other remedy is required by law, where Smashton failed to provide the service as agreed, or where the relevant charge was unauthorised or incorrect.
5. Cancellation of Paid Packages
Customers may contact Smashton to request cancellation of an eligible purchase.
Cancellation does not automatically entitle a customer to a full or partial refund. Eligibility will be determined under this Policy, the package terms disclosed at purchase and applicable law.
If a package includes recurring billing or automatic renewal, the renewal terms and cancellation method will be disclosed before the customer authorises the recurring payment.
Customers may cancel future renewals through the available account, payment or app-store controls, as applicable. Cancelling a renewal does not automatically refund an earlier payment.
6. How to Request a Refund
To request a refund, email Smashton with the following details:
Refund support email: Smashton.in@gmail.com
Support phone: +91 7090055538
For your security, never email your password, CVV, full card number or banking PIN.
7. Review and Processing
We will acknowledge and review refund requests within a reasonable period and within any applicable legal deadline.
We may contact you for additional information or verification before making a decision.
If a refund is approved, it will generally be processed through the original payment method where feasible, or another lawful method agreed with the customer.
The time taken for the refunded amount to appear in your account may depend on the bank, card issuer, payment gateway or other payment provider.
Any legally mandated refund deadline will take priority over this general process.
8. Fraudulent or Unauthorised Transactions
If you believe a transaction was unauthorised, contact Smashton and your bank or payment provider as soon as possible.
We may investigate relevant transaction records and request reasonable supporting information.
We will not reject a legitimate refund solely because a customer reports an unauthorised transaction. Any review will be subject to the applicable law and the relevant payment provider’s procedures.
9. Taxes and Payment Charges
Where a refund is due, any tax adjustment, payment processing charge or deduction will be handled in accordance with applicable law and the terms disclosed at the time of purchase.
No deduction will be made where prohibited by law.
10. App Store and Third-Party Purchases
If you purchased a Smashton service through Apple, Google Play or another third-party platform, you may need to submit the refund request through that provider’s official refund process.
Smashton will assist with service-related questions where appropriate, but the third-party provider may control the payment and refund process for transactions it processed.
11. Consumer Rights
This Policy is subject to applicable Indian consumer protection laws and other mandatory legal requirements.
If a consumer is legally entitled to a refund, replacement, correction, cancellation or other remedy, nothing in this Policy is intended to remove that entitlement.
12. Policy Updates
Smashton may update this Policy to reflect changes in packages, payment methods, technical processes or legal requirements.
The current version will be published on this page with its effective date. Any purchase will remain subject to applicable law and the terms relevant to that transaction.
13. Contact Us
Smashton – India’s A to Z Classified Platform
Website: https://www.smashton.in
Email: Smashton.in@gmail.com
Phone: +91 7090055538
Address: Bengaluru, Karnataka – 560036
We aim to handle every genuine payment concern fairly, transparently and in accordance with applicable law.